Refund & Return Policy

Last updated: October 2026

1. 7-Day Hassle-Free Returns

Customer satisfaction is our highest priority at https://www.clothfactory.shop. We provide a 7-day return window from the date of package delivery. If you are unsatisfied with sizing, fabric, or fitting, you can request a replacement or full refund.

2. Return Eligibility Criteria

• Item must be unused, unwashed, and in its original fold with tags intact.
• Original delivery packaging and invoice slip must be retained.
• Items damaged due to customer misuse cannot be returned.

3. Refund Processing Timeline

Once reverse pickup is completed and the shirt reaches our Surat warehouse, inspection is finalized within 24–48 hours. Approved refunds are credited directly to your original payment method (Bank Account / UPI / Card) within 3–5 business days.

4. How to Initiate a Return

Reach out to us at support.clothfactory@gmail.com or call/WhatsApp our support team at +91 96620 80290 with your Order ID and photo of the product.